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Communicator
This is Communicator feature post |
Hosted PBX
Dear Friend,
Do you Want to:
- Have extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office?
- Save Long Distance charges by 40%-80% of Traditional long-distance charges?
- Extension Dialing, Not Limited By Location or By Country even?
- Have Web-based Administration – a few clicks and you're done?
- Advanced next-generation network technology without the investment?
Solution is..." Broad Connect's Hosted PBX"
The Power of a Fortune 500 type PBX System without Capital Investment!
Your business PBX is one of the most important hardware components for the operation of your business. And Hosted IP telephony offers ways to take advantage of it like never before.
Hosted PBX represents the next generation shift from traditional PBX solutions. With a Hosted PBX, you minimize the capital costs and increase your businesses productivity. The system gives you the flexibility to grow quickly or change for seasonal business. It provides support for temporary locations and gives you a single system to handle multiple offices. All this combined with enterprise-level features, an easy to use Web interface.
The entire telephone system is operated and maintained by Broad-Connect, your IP telephony service provider. A hosted PBX solution lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
Key Ideas Behind a Hosted PBX Service:
Your telephone system is "hosted" or operated by Broad-Connect
Works with your existing telephone service or completely replaces it
All your business needs are the Telephones, either new IP telephones or you can use your existing digital phones (Nortel, Avaya, Toshiba, Panasonic, NEC etc.) and Broad-Connect can IP enable them. All the features are delivered to the business via our private dedicated data/internet connection, ensuring the call quality is not suffered at all.
With Broad-Connect Hosted-PBX service, you get all the similar features to traditional PBX systems, like:
- Auto Attendant
- Voicemail
- Dial by extension
- Paging
You also get the next generation IP features:
- Disaster recovery
- Extension Dialing, Not Limited By Location
- Find-me follow me
- Call screening
- Time of day routing
- Preferred caller by-pass
- Inbound electronic fax
- Delivered to your email inbox, each employee, each department
- Hosted-PBX Premise-Based
- Start-Up Significantly lower up front costs than traditional PBX. Requires expensive infrastructure
- Maintenance Minimal - equipment is limited to phones and a voice gateway connected to Requires periodic and costly maintenance.
- Long Distance Saving of 40%-80% Traditional long-distance charges apply.
- Vendor Management Single provider and point of contact. Multiple providers. Greater investment of time
- Administration Web-based – a few clicks and you're done. Traditional options are more labor-intensive.
- Moves, Adds & Changes Quick and easy to do with one call to Broad-Connect. Hard-wiring and cables must be adjusted. Time is lost
- Scaling Expand and contract with minimal expense. No limit to capacity. Expanding and contracting can be costly. Capacity may be limited.
- Business Continuity Built-in redundancy and rapid recovery options to ensure business continuity. Single point of failure. No expectation of continuity.
- Future Capabilities Future-proof and ready for new multimedia applications. Little or no adaptability to new technologies. Inevitable obsolescence
How It Works
Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.
Budgetary Benefits
- Capital avoidance
- Predictable communications expenses
- Free inter-office calling
- Consolidation of voice and data networks
- Hosted services reduce space/power requirements
- Managed services eliminate the need for on-site technical resources or maintenance contracts
- Instant and no cost moves/adds/changes
Risk Benefits
- Elimination of proprietary equipment
- Regularly planned service feature enhancements
- Ability to dynamically "right-size"
- Advanced next-generation network technology without the investment
- Expert network design and engineering
- 7X24x365 network monitoring and management
- Carrier-grade fault tolerant network
- Instantaneous automatic disaster recovery
- Off-site storage of critical provisioning and services configuration
- Automatic backup of critical provisioning and services configuration
- Cost-effective voice/data transport redundancy
Management Benefits
- Avoid Service Charges for changes or additions to your phone system
- Avoid scheduling and waiting for technicians
- Single vendor/one-stop-shop eases vendor management and eliminates finger-pointing
- No on-site technical resources needed
- Multi-office/multi-service consolidated billing, one bill for all your location.
Geographic Flexibility Benefits
- Extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office
- Retain numbers when moving between offices
- Distributed call centers and hunt groups
- Forward voicemail's between offices
- Seamless work-at-home/telecommuter capabilities
- Road-warrior productivity features (e.g., Find- Me/Follow-Me)
Who Needs It ?
Over the years we've helped many businesses like yours to realize the tangible benefits of our Hosted-PBX service. From Car Dealers to Doctors Offices, Real Estate Firms, Law Firms, Banks, Accounting Practices, Retail outlets, Distribution and Transportation companies and call centers, all have found that the capability of Broad-Connects customized voice solution, to either meet or exceed their expectations.
Is hosted PBX Solution Right For You?
- Is your PBX over 2 years old, or does it require frequent maintenance?
- Does your PBX lack productivity features such as find-me, follow-me, voicemail to email?
- Is your PBX nearing capacity?
- Do you have multiple sites that communicate over long distance?
- Are your employees road-warriors with high phone connectivity needs?
- Does your office require frequent phone moves or changes?
- Do you have remote home workers locally or Canada-wide?
If you answered "YES" to any of the above, you should consider moving to a Hosted-PBX service from Broad-Connect.
Who Should use a Hosted Service?
- Start up companies
- Companies thinking of upgrading their phone system (either full system, or components
like voicemail or Line cards)
- Companies with multiple locations
- Small businesses with customer service desks, sales personnel and help desks needing to use
the Uniform Call Distribution (UCD) and avoid the high cost of IVR/ACD systems and maintenance
- Companies that have temporary or seasonal offices
- Companies with remote or home-based users that need to be a part of the company PBX
- Companies looking to implement disaster recovery for their voice communications
- Companies looking to change, upgrade, replace or install a phone system Feature And Packages
We understand that your business needs a comprehensive phone system to Compete in today’s business environment. With Broad-Connect, you don’t have to Compromise, you get a features that exceed your expectations. Below are features that are offered from Broad-Connect’s Hosted-PBX service.
Some of the advanced features we offer are:
- UNIFIED MESSAGING
- FIND-ME/FOLLOW-ME - Show Example
- TOOLBAR
- VIRTUAL FAX
- SIMULTANEOUS RINING
- REMOTE VOICE PORTAL
Broad-Connect’s Hosted PBX feature list provides you with a comprehensive list of features. We have 3 packages available, Bronze, Silver and Gold. Depending on your application in the business, you can mix and match and choose the optimal combination for your business. Why pay extra for features you don’t need?
Hosted Voice Services
With Broad Connects Hosted Voice Services you can replace your existing phone system with a feature rich, managed solution that delivers predictable expenses, free feature upgrades, easy management and overall lower cost of ownership. Some of cost-effective business class service includes:
- Unlimited calling between Branch offices
- Robust PBX calling features
- Unified Messaging (Voicemail to Email)
- Internet Explorer & Outlook Integration with click-to-dial
- Fax-to-e-mail
- Audio and Web conferencing integration
Broad-Connect Telecom’s solution provides all standard PBX functions, plus fully integrated enhanced services, such as call centers, conferencing, voice, video, and fax mail, as well as mobile integration. All setup and configuration is easily managed via a Web portal, enabling Broad Connect to manage with as few as five end users or large enterprises with thousands of users distributed across the globe. With its powerful capabilities and ease of use, Broad-Connect Telecom’s Hosted PBX solutions empowers our partners to increase your revenue and offer a more cost-effective value proposition to your clients.
YOUR CHALLENGES WITH TRADITIONAL PBX SYSTEMS
- Small and Medium size companies are finding their old telephone system cumbersome and costly to maintain but not wish to purchase another switch while the next generation PBX technology is so new.
- Many companies do not wish to employ highly skilled internal technical staff to maintain their communications equipment.
- Services available from large telecommunications providers have not been scaled down to be suitable for small and medium sized companies.
- Companies are looking for a solution to their telephone needs that will grow and allow them to seamlessly add and remove extensions and features as they need.
How Does It Work
Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.
Key Features
User Features GROUP:
- Moves, Adds, Changes
- Account Codes
- Authorization Codes
- Busy Lamp Field Support
- Call Capacity Management
- Call Intercept
- Video Call Intercept
- Call Park
- Call Pick-up
- Calling Group Id Delivery
- Calling Line Id Configuration
- Calling Plans (Incoming/Outgoing)
- Call Transfer
- Call Waiting
- Cancel Call Waiting Per Call
- Calling Line Id Delivery
- Calling Name Delivery
- Calling Line Id Blocking Per Call
- Consultation Hold
- Do Not Disturb
- Last Number Redial
- Speed Dial
- Three Way Calling
- Alternate Numbers
- Enhanced Outgoing Calling Plan
- Configurable Extension Dialing
- Configurable Feature Codes
- Configurable Feature Code Prefix
- Device Inventory
- Group Resource Inventory Report
- Hunt Groups
- Loudspeaker Paging
- Music On Hold
- Video on Hold
- Series Completion
- Voice Portal
User Features PERSONAL:
- Dial Tone/Connectivity
- Extension Dialing
- Anonymous Call Rejection
- Auto Callback (Intra group)
- Call Forwarding
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Remote Access
- Call Hold
- Call Return
- Call Trace
- Automatic Hold/Retrieve
- Call Forwarding Ring Splash
- Call Forwarding Selective
- Call Screening By Digit Patterns
- Calling Line Id Blocking
- Calling Line Id Delivering Per Call
- Cancel Call Waiting
- Commpilot Express
- Directed Call Pickup
- Directed Call Pickup w/ Barge-in
- Distinctive Alert/Ringing
- Diversion Inhibitor
- Multiple Call Arrangement
- Priority Alert/Ringing
- Push-to talk (Intercom)
- Remote Office
- Selective Call Appearance
- Simultaneous Ring-Personal
- Video Add-on
- Voice Portal Calling
IP Centrex or Hosted PBX service is the perfect solution for companies of all sizes. Without the capital investment, this solution offers the same features as the legacy PBXs as well as many advanced capabilities.
All office locations and all employees are connected to the same centralized location so you benefit from Carrier grade reliability without the maintenance and management cost of a PBX. Security is an integrated part of the hosted PBX offer. Flexible and scalable – the sky is the limit for your business growth.
Hosted PBX service ensures you no longer have to be concerned with technology wiping out investment made in a PBX system. The Hosted PBX is always up to date and leveraging the latest technology to ensure your business is running as effectively and efficiently as possible
With Broad-Connect Telecom’s Hosted Solution you are not merely trading one system for another: Our solution represents the next generation of telephony and messaging: Control calls anytime from anywhere, view incoming calls, view missed calls, view calls you've placed, view your voice messages like emails, click to call people in your contact directory (integrates with Microsoft Outlook), enjoy four-digit dialing to all of your locations (even overseas), etc, all at a cost a small business can now afford.
Broad Connect utilizes one connection for both your voice, data, and Internet needs. One system built on a foundation of redundancy, quality and security that you would expect from a Tier 1 telecom provider. Local, long distance, and Internet services delivered by one provider on one bill. Get everything you've always wanted in a communications service and more.
Take control of your phone service now with these benefits.
- Lower Start-Up Costs
- No PBX lease or maintenance hassles Flexible Calling Plans
- Free Calling to Branch Offices
- Work Smarter
- Advanced IP features for productivity and mobility
- Satisfaction Guarantee
- Buy with confidence
- Dedicated Customer Support
- Total commitment, 24/7
- IP Enable your Current Phones
- For existing PBX owners, keep all your phones!
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Receptionist
The BroadWorks® Receptionist is a carrier class IP Telephony attendant console for use by receptionists, or telephone attendants, who manage and screen inbound calls for businesses. The BroadWorks Receptionist is fully integrated with the BroadWorks platform
BroadWorks Receptionist- Enterprise is a feature-rich desktop client application that is fully integrated with the BroadWorks platform.
BroadWorks Receptionist is available in 3 versions for Enterprise, Small Business and Office users. BroadWorks Receptionist. Enterprise delivers the following benefits to users:
- Intuitive design that follows the natural workflow of a call from the top of the screen,
- Simplified business processes as only valid options are presented to the attendant.
- Professional call handling as critical information is available in real time.
- Accurate delivery of messages via a one-step process when people are unavailable.
The BroadWorks Receptionist — Enterprise may be used under a number of different operational scenarios. These scenarios include:
- After Hours - operators can automate the switch from “day” to “night” mode and vise versa
- Hoteling - multiple part-time operators can share a single logon in sequence when they change shifts
- Low Traffic - single receptionist answering one or more dedicated main numbers
- High Traffic - more than one instance of Receptionist managing multiple dedicated main numbers
- Network Attendant Console - geographically dispersed operators supporting each other in an enterprise configuration
- Multi-Tenant Offices one or more operators can answer calls on behalf of different organizations
- Optional Voicemail Transfer - transfer calls to voicemail for contacts in a group/enterprise that are busy or unavailable
- Mobile Receptionist - provides the features and functions of the BroadWorks Receptionist - Enterprise client application — with mobile phones.

- KEY BENEFITS:
- Transfer Control - distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In - operator intrusion on a busy line for emergency or special instances
- Contact Status - view presence information of contacts
- Enhanced Contact Monitoring - additional on-hook, off-hook, ringing and DNID contact states
- Monitored User Selection - enhanced enterprise wide user monitoring selection screen
BroadWorks User Managed Privacy Support - user level privacy for status and contact information exclusion from
- Broad Works directories.
- Caller ID - identification of calling party for incoming calls only
- Caller ID - identification of called party for outgoing calls only
- Call Control — Dial - dial a number
- Call Control — Accept - accept an incoming call
- Call Control — Hold - place a call on hold and retrieve it Call Center Queue - monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats- basic call and queue related call center stats
- Last Redirected Support - identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On - perform a directed hold when the receiver is busy Directed Call Pickup - pickup a ringing extension (available when contact state indicates ringing)
- Direct call pick up
- Pick up a ringing extension (available when contact state indicates ringing)
- Transfer Control - distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In - operator intrusion on a busy line for emergency or special instances
- Contact Status - view presence information of contacts
- Enhanced Contact Monitoring - additional on-hook, off-hook, ringing and DND contact states
- Monitored User Selection - Enhanced enterprise wide user monitoring selection screen
- BroadWorks User Managed Privacy Support - user level privacy for status and contact information exclusion from BroadWorks directories.
- Caller ID - identification of calling party for incoming calls only
- Caller ID - identification of called party for outgoing calls only
- Call Control — Dial dial a number
- Call Control — Accept - accept an incoming call
- Call Control — Hold - place a call on hold and retrieve it
- Call Center Queue - monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats - basic call and queue related call center stats
- Last Redirected Support - identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On perform a directed hold when the receiver is busy a Directed Call Pickup - pickup a ringing extension (available when contact state indicates ringing)
- Index Contacts Search - search filter using an alphabetized index
- Mass Contacts - support up to 40,000 contacts in a directory a LDAP - support for LOAP corporate directory standard
- Contact Directory Filtering - directory filtering of enterprise groups, departments and user details
- Directory Plug-in Architecture - extendable directory interface for third-party plug-ins
- Keyword Contacts Search - search by name, extension number or department
- Company Notes/Profile - show organizational notes and profile
- Contact Notes - shows contact specific notes
- Enhanced Speed Dials - search and call numbers from a list of up to 100 speed dials
- Call Length - shows time of call in active and hold states
- Call History - history of missed, received and dialed numbers
- Call Statistics - shows basic call statistics including transfers and average hold time for a given time period
- Enhanced Application Themes - individually modify elements of the BroadWorks Receptionist interface, including logos and panel colors to your preference or corporate identity
- BroadWorks Deployment Studio - tools designed to simplify branding, pre-configuration and deployment of the BroadWorks Receptionist desktop client
- Customize Panel Sizes - modify the height of the switchboard and contacts directory, as well as table column widths
- Multiple Input Devices - ability to use combinations of mouse or touch screens to input information
- Broad Works Integration - tight integration with the BroadWorks platform interfaces with ongoing version support
- Citrix Support - for fast, low-cost hosted Windows application delivery to remote desktops
- KEY FEATURES:
- Intuitive Work Flow - improve call handling Phone!Contact Status - save time
- Call Control - easily manipulate calls at the touch of a button
- Call Center Integration - queue calls coming to your phone
- Customizable Interface - brand or personalize
- Caller Identification - know who is calling before you take
the call
- Call History - track how many calls you take, and how quickly they are managed
- Assured Reliability - for peace of mind
- Industry Standard Interfaces .- allows co-existence in standard network environments
- Integration to Touch Screen - for high-volume call-handling environments
- Server Licensing Integration - seamless integration with BroadWorks for licensing and service activation
- OCS Support - support for BroadWorks Open Client Services (OCS) to enable third-party call control and Operational Support System (OSS) functions
- Enterprise User Support - retrieve enterprise contacts from associated BroadWorks groups
- 3-Way Call Conferencing - add a third party to an active call.
- E-mail Messaging - send voice, messages to called party’s e-mail from within the BroadWorks Receptionist application
- Advanced Terminal Functions - ability to perform handset soft-pickup and hold functions from BroadWorks Receptionist
- Keyboard Shortcuts - keystrokes for handling shortcuts to many operator routines
- Auto Connect on Start-Up - automatic login on start-up and reconnection attempts
- Internationalization - BroadWorks Receptionist supports localization to your chosen language
- Help: integrated application HTML help
Call us to arrange an appointment to review and action plan for BroadWorks Receptionist implementation for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
"Success Solution Producer"
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