Hosted PBX | Save And Connect Any Where

Today is Friday, September 03rd, 2010

Dear Friend,

Do you Want to:

Have extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office?
Save Long Distance charges by 40%-80% of Traditional long-distance charges?
Extension Dialing, Not Limited By Location or By Country even?
Have Web-based Administration – a few clicks and you’re done?
Advanced next-generation network technology without the investment?

Solution is…” Broad Connect’s Hosted PBX”

The Power of a Fortune 500 type PBX System without Capital Investment!

Your business PBX is one of the most important hardware components for the operation of your business. And Hosted IP telephony offers ways to take advantage of it like never before.

Hosted PBX represents the next generation shift from traditional PBX solutions. With a Hosted PBX, you minimize the capital costs and increase your businesses productivity. The system gives you the flexibility to grow quickly or change for seasonal business. It provides support for temporary locations and gives you a single system to handle multiple offices. All this combined with enterprise-level features, an easy to use Web interface.

The entire telephone system is operated and maintained by Broad-Connect, your IP telephony service provider. A hosted PBX solution lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

Key Ideas Behind a Hosted PBX Service:

Your telephone system is “hosted” or operated by Broad-Connect

Works with your existing telephone service or completely replaces it

All your business needs are the Telephones, either new IP telephones or you can use your existing digital phones (Nortel, Avaya, Toshiba, Panasonic, NEC etc.) and Broad-Connect can IP enable them. All the features are delivered to the business via our private dedicated data/internet connection, ensuring the call quality is not suffered at all.

With Broad-Connect Hosted-PBX service, you get all the similar features to traditional PBX systems, like:

Auto Attendant
Voicemail
Dial by extension
Paging

You also get the next generation IP features:

Disaster recovery
Extension Dialing, Not Limited By Location
Find-me follow me
Call screening
Time of day routing
Preferred caller by-pass
Inbound electronic fax
Delivered to your email inbox, each employee, each department
Hosted-PBX Premise-Based
Start-Up Significantly lower up front costs than traditional PBX. Requires expensive infrastructure
Maintenance Minimal – equipment is limited to phones and a voice gateway connected to Requires periodic and costly maintenance.
Long Distance Saving of 40%-80% Traditional long-distance charges apply.
Vendor Management Single provider and point of contact. Multiple providers. Greater investment of time
Administration Web-based – a few clicks and you’re done. Traditional options are more labor-intensive.
Moves, Adds & Changes Quick and easy to do with one call to Broad-Connect. Hard-wiring and cables must be adjusted. Time is lost
Scaling Expand and contract with minimal expense. No limit to capacity. Expanding and contracting can be costly. Capacity may be limited.
Business Continuity Built-in redundancy and rapid recovery options to ensure business continuity. Single point of failure. No expectation of continuity.
Future Capabilities Future-proof and ready for new multimedia applications. Little or no adaptability to new technologies. Inevitable obsolescence

How It Works

Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.

Budgetary Benefits

Capital avoidance
Predictable communications expenses
Free inter-office calling
Consolidation of voice and data networks
Hosted services reduce space/power requirements
Managed services eliminate the need for on-site technical resources or maintenance contracts
Instant and no cost moves/adds/changes

Risk Benefits

Elimination of proprietary equipment
Regularly planned service feature enhancements
Ability to dynamically “right-size”
Advanced next-generation network technology without the investment
Expert network design and engineering
7X24×365 network monitoring and management
Carrier-grade fault tolerant network
Instantaneous automatic disaster recovery
Off-site storage of critical provisioning and services configuration
Automatic backup of critical provisioning and services configuration
Cost-effective voice/data transport redundancy

Management Benefits

Avoid Service Charges for changes or additions to your phone system
Avoid scheduling and waiting for technicians
Single vendor/one-stop-shop eases vendor management and eliminates finger-pointing
No on-site technical resources needed
Multi-office/multi-service consolidated billing, one bill for all your location.

Geographic Flexibility Benefits

Extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office
Retain numbers when moving between offices
Distributed call centers and hunt groups
Forward voicemail’s between offices
Seamless work-at-home/telecommuter capabilities
Road-warrior productivity features (e.g., Find- Me/Follow-Me)

Who Needs It ?

Over the years we’ve helped many businesses like yours to realize the tangible benefits of our Hosted-PBX service. From Car Dealers to Doctors Offices, Real Estate Firms, Law Firms, Banks, Accounting Practices, Retail outlets, Distribution and Transportation companies and call centers, all have found that the capability of Broad-Connects customized voice solution, to either meet or exceed their expectations.

Is hosted PBX Solution Right For You?

Is your PBX over 2 years old, or does it require frequent maintenance?
Does your PBX lack productivity features such as find-me, follow-me, voice mail to email?
Is your PBX nearing capacity?
Do you have multiple sites that communicate over long distance?
Are your employees road-warriors with high phone connectivity needs?
Does your office require frequent phone moves or changes?
Do you have remote home workers locally or Canada-wide?

If you answered “YES” to any of the above, you should consider moving to a Hosted-PBX service from Broad-Connect.

Who Should use a Hosted Service?

Start up companies
Companies thinking of upgrading their phone system (either full system, or components
like voice mail or Line cards)
Companies with multiple locations
Small businesses with customer service desks, sales personnel and help desks needing to use
the Uniform Call Distribution (UCD) and avoid the high cost of IVR/ACD systems and maintenance
Companies that have temporary or seasonal offices
Companies with remote or home-based users that need to be a part of the company PBX
Companies looking to implement disaster recovery for their voice communications
Companies looking to change, upgrade, replace or install a phone system Feature And Packages

We understand that your business needs a comprehensive phone system to Compete in today’s business environment. With Broad-Connect, you don’t have to Compromise, you get a features that exceed your expectations. Below are features that are offered from Broad-Connect’s Hosted-PBX service.

Some of the advanced features we offer are:

UNIFIED MESSAGING
FIND-ME/FOLLOW-ME – Show Example
TOOLBAR
VIRTUAL FAX
SIMULTANEOUS RINING
REMOTE VOICE PORTAL

Broad-Connect’s Hosted PBX feature list provides you with a comprehensive list of features. We have 3 packages available, Bronze, Silver and Gold. Depending on your application in the business, you can mix and match and choose the optimal combination for your business. Why pay extra for features you don’t need?

Bronze
Silver
Gold

Hosted Voice Services

With Broad Connects Hosted Voice Services you can replace your existing phone system with a feature rich, managed solution that delivers predictable expenses, free feature upgrades, easy management and overall lower cost of ownership. Some of cost-effective business class service includes:

Unlimited calling between Branch offices
Robust PBX calling features
Unified Messaging (Voicemail to Email)
Internet Explorer & Outlook Integration with click-to-dial
Fax-to-e-mail
Audio and Web conferencing integration

Broad-Connect Telecom’s solution provides all standard PBX functions, plus fully integrated enhanced services, such as call centers, conferencing, voice, video, and fax mail, as well as mobile integration. All setup and configuration is easily managed via a Web portal, enabling Broad Connect to manage with as few as five end users or large enterprises with thousands of users distributed across the globe. With its powerful capabilities and ease of use, Broad-Connect Telecom’s Hosted PBX solutions empowers our partners to increase your revenue and offer a more cost-effective value proposition to your clients.

YOUR CHALLENGES WITH TRADITIONAL PBX SYSTEMS

Small and Medium size companies are finding their old telephone system cumbersome and costly to maintain but not wish to purchase another switch while the next generation PBX technology is so new.
Many companies do not wish to employ highly skilled internal technical staff to maintain their communications equipment.
Services available from large telecommunications providers have not been scaled down to be suitable for small and medium sized companies.
Companies are looking for a solution to their telephone needs that will grow and allow them to seamlessly add and remove extensions and features as they need.

How Does It Work

Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.

Key Features

User Features GROUP:

Moves, Adds, Changes
Account Codes
Authorization Codes
Busy Lamp Field Support
Call Capacity Management
Call Intercept
Video Call Intercept
Call Park
Call Pick-up
Calling Group Id Delivery
Calling Line Id Configuration
Calling Plans (Incoming/Outgoing)
Call Transfer
Call Waiting
Cancel Call Waiting Per Call
Calling Line Id Delivery
Calling Name Delivery
Calling Line Id Blocking Per Call
Consultation Hold
Do Not Disturb
Last Number Redial
Speed Dial
Three Way Calling
Alternate Numbers
Enhanced Outgoing Calling Plan
Configurable Extension Dialing
Configurable Feature Codes
Configurable Feature Code Prefix
Device Inventory
Group Resource Inventory Report
Hunt Groups
Loudspeaker Paging
Music On Hold
Video on Hold
Series Completion
Voice Portal

User Features PERSONAL:

Dial Tone/Connectivity
Extension Dialing
Anonymous Call Rejection
Auto Callback (Intra group)
Call Forwarding
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Remote Access
Call Hold
Call Return
Call Trace
Automatic Hold/Retrieve
Call Forwarding Ring Splash
Call Forwarding Selective
Call Screening By Digit Patterns
Calling Line Id Blocking
Calling Line Id Delivering Per Call
Cancel Call Waiting
Commpilot Express
Directed Call Pickup
Directed Call Pickup w/ Barge-in
Distinctive Alert/Ringing
Diversion Inhibitor
Multiple Call Arrangement
Priority Alert/Ringing
Push-to talk (Intercom)
Remote Office
Selective Call Appearance
Simultaneous Ring-Personal
Video Add-on
Voice Portal Calling

Summary

IP Centrex or Hosted PBX service is the perfect solution for companies of all sizes. Without the capital investment, this solution offers the same features as the legacy PBXs as well as many advanced capabilities.

All office locations and all employees are connected to the same centralized location so you benefit from Carrier grade reliability without the maintenance and management cost of a PBX. Security is an integrated part of the hosted PBX offer. Flexible and scalable – the sky is the limit for your business growth.

Hosted PBX service ensures you no longer have to be concerned with technology wiping out investment made in a PBX system. The Hosted PBX is always up to date and leveraging the latest technology to ensure your business is running as effectively and efficiently as possible

With Broad-Connect Telecom’s Hosted Solution you are not merely trading one system for another: Our solution represents the next generation of telephony and messaging: Control calls anytime from anywhere, view incoming calls, view missed calls, view calls you’ve placed, view your voice messages like emails, click to call people in your contact directory (integrates with Microsoft Outlook), enjoy four-digit dialing to all of your locations (even overseas), etc, all at a cost a small business can now afford.

Broad Connect utilizes one connection for both your voice, data, and Internet needs. One system built on a foundation of redundancy, quality and security that you would expect from a Tier 1 telecom provider. Local, long distance, and Internet services delivered by one provider on one bill. Get everything you’ve always wanted in a communications service and more.

Take control of your phone service now with these benefits.