This is Call Center feature post

Dear Internet Friend,

Want to have Call Center Any Where in the World and prefer to ..

Do you want to have:

Virtual Call center any where in the world?
Solution supports for individual centers?
Solution supports for distributed multi site centers to act as
Manage from one location with cost effectiveness?
Reduced operational costs without the burden of expensive equipment at your premises?
Higher customer response and satisfaction and Improved bottom line!
On Demand Hosted service with unified front end provisioning?

Then solution is Broad Connects “BroadWorks Call Center” BroadWorks Call Center delivers a comprehensive call center solution For small and medium businesses. It’s innovative features that are not available in legacy systems extend the opportunity to serve the broader business market. The BroadWorks Call Center exceeds in handling customer queries expectations to provide  with the best support possible. It maintains a well-organized and technically sophisticated environment with advanced multimedia and voice supplements .it simplify service packaging, ease customer adoption and speed up service rollout.

Now BroadWorks call center call center agents execute call-control and agent state control functions directly form their desktops for IP phones,  Analog phones or Communicator soft phones.

The easy to use interface allows call center agents answer, direct and complete calls at a quicker pace to cater to the caller’s satisfaction level.

KEY FEATURES
Automatic Call Distributor (ACD): Intelligent call routing and queuing.
Auto Attendant: Interactive voice response (IVR) and custom messaging
Agent and Supervisor Clients: Intuitive interface for greater agent productivity and management oversight
Call Center Reporting: Preset real-time and historical reports in graphical and tabular form
Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format (as available).
Monitoring and Recording: Pre-integrated third-party vendor solutions for real time monitoring and recording of agent calls.
Unified Front-End Web Portal Provisioning: Single point of entry for provisioning all BroadWorks services and client applications, including BroadWorks Call Center Agent and BroadWorks Call Center Supervisor.
Broad Works Deployment Studio: Tools designed to simplify branding, pre-configuration, and deployment of

The BroadWorks Call Center desktop client .

Overflow- Incoming calls can be forwarded to an overflow phone number when queue is overloaded.
Agent Log in/Log off- Calls are only presented to agents who are on duty, and agents can log into several call centers.
Hoteling for Extension Mobility- Agents can log in at any available workstation while maintaining unique user settings.
Service Integration- Any BroadWorks personal service, such as Call Forwarding, Call Notification, Call Screening, and Voice Messaging, can be assigned to a call center agent to customize the call center group.

• Improve Customer Service- Ensure all incoming calls are serviced efficiently under any network condition and at any time
• Create Virtual Call Centers- Establish call centers anywhere in the world with PCs and a broadband connection—without additional hardware, PC-resident software, or traditional phone lines.
• Offer 24×7x365, Follow-the-Sun Customer Care-Ubiquitous services with a single number for distributed call center locations

• Manage Calls effectively- Choose from a range of call distribution policies including skills-based call distribution Minimize Costs- Provide the option for agents to work remotely with access to all call features— offering a smart way to increase staff without renting office space
  Call Center Agent

  The BroadWorks Call Center Agent client application lets call center agents perform call-control and agent state control functions directly from their desktops for IP phones, analog phones, or BroadWorks Communicator soft phone.

  Simplified interfaces let call center agents answer, direct, and complete calls more quickly to increase productivity and improve the caller’s satisfaction level.

   

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BroadWorks Call Center Supervisor client application provided management expertise to monitor and record agent calls, to decide on requirements and training gaps. To add on, the supervisors by analyzing the advance reports can also determine proper staffing levels to manage expenditures, while managing effectively the busy hours traffic.:

The following appear in the pre-set reports

• The agent availability,
• Sign in/sign out actions,
• Call duration.
• Agent call disconnecting time.
• Caller activities like call drop rates,
• The average time taken to answer.
• ]Wait time are also checked through various other reports.

• Agent State Control Features: Agent Sign in / Sign-out, Ready, Not Ready are determined here.
• Call Control Functions: Includes Auto-Answer, Hold, Conference, Transfer and Supervisor’s Escalation 
• Auto Screen Pop ups: Supports Incoming calls pop up showing information about the incoming call 
• Auto Dialer: Traces outbound Click-to Dial and Outlook Directory Integration

• Agent Activity Report: Shows real time statistics on the desktop.

• All The Call Center Agent Feature Plus
• Monitors Agents
• Barges in
• Monitors Queues and Manipulates
• Real Time Reports
• Historic Reports

This application shows real time and historical reporting for BroadWorks Call Centers.
Call Center Reporting provides a safe, well parted and multi-tenant reporting solution.

We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your call center requirements With your staff and simple internet running pc’s we can set your call center any where in the world and you manage from any where in the world with your own laptop or pc.

Call us to arrange an appointment to understand your requirements and implement your call center with your minimal effort and investment.

Thanks,

Mukesh Sharma

Independent Sales Executive

www.SaveAndCooenctAnyWhere.com

prov (at) sympatico.ca

416 644 5558 (7:00am-7:00pm est)

“The Success Solution Guy”