This is Toolbar Assistant

The BroadWorks Tool Bar Assistant – Enterprise is an Integrated Toolbar that enables users to make and accept telephone calls, and change telephone settings, from within Microsoft Outlook and Internet Explorer. The BroadWorks Assistant is a carrier class, lightweight desktop communications product for everyday users of Internet Explorer and Microsoft Outlook, which is fully integrated with the BroadWorks platform

The BroadWorks Assistant – Enterprise is a feature-rich desktop toolbar, with user controls to access voice services efficiently, that is fully integrated with the BroadWorks platform.

The toolbar delivers the following features and benefits to users:

• Microsoft Outlook edition has key integration features such as outbound click-to-dial from Outlook contacts and right-click to dial from email messages
• Suitable for corporate, SOHO, and high-end residential users
• User help functions available during any operation HTML user manual built into the applications
• Internet Explorer edition allows users to highlight web phone number and right-click to dial
• Call notification with caller identification fom BroadWorks and Microsoft Outlook directories.
• Full call control (answer or soft pickup, hold, end, 3-way conference and transfer or retrieve voicemail
• Add Microsoft Outlook contact v-cards for new incoming callers
• Easily change telephony service settings such as Sirn Ring, Call Forward All, Call Forward No Answer, Call Forward Busy, Do Not Disturb, and Remote Office
• Internet explorer edition allows automatic log-in to your web portal
• View group and personal directories
• View Call History

Heavyweight’ functionality in a lightweight application
Reduced need for desktop support when compared to standard desktop applications
with The ability to sell value added or premium services within the same application framework
Full interoperability with the BroadWorks platform

• Efficient Interface- The BroadWorks Assistant — Enterprise toolbar provides an extremely simple yet efficient toolbar interface for configuring services and controlling calls. Only key services are displayed to facilitate quick access and avoid desktop clutter.
• Call Control- Broad Works Assistant — Enterprise boasts an extremely user friendly interface and logical workflow that makes call management a breeze.
• Caller Identification- BroadWorks Assistant — Enterprise checks an incoming number against your Microsoft Outlook and BroadWorks Group Directory contacts so that you know who is calling and can more effectively manage the calls you take.
• Call History- BroadWorks Assistant — Enterprise keeps a record of calls missed, received and dialed so that you have a record of recent communications activity.
• Basic Branding- As a fully integrated toolbar, BroadWorks Assistant — Enterprise allows you to change a few icons and colors to allow service providers to achieve simple but effective product branding.
• Services Integration- Make and change all your telephone settings within BroadWorks Assistant — Enterprise through easy to use configuration screens, without leaving your desktop applications.
• Simple Maintenance- BroadWorks Assistant — Enterprise employs the latest technology to keep users up-to-date with new releases. The silent upgrade procedure includes support for HTTP/SOCKS 4/5 proxies, and can be customized by providers.
• Assured Reliability- BroadWorks Assistant’s design and network architecture ensures excellent reliability. The telephony controls are abstracted from the core of the communications network.

• Call Control — Dial- dial a number and BroadWorks Assistant — Enterprise will also auto-answer local alerting calls
• Call Control — Answer- soft-pickup inbound calls using toast notification
• Call Control — Transfer to Voicemail- divert incoming calls to voicemail (using the pop-up toast feature) when it is inconvenient to answer
• Call Control — Click-to-Dial- dial phone numbers from within a web page/browser or from directories
• Call Control —3 Way Conference- initiate 3-way conference feature within the toolbar
• Configure Services- support for managing BroadWorks services induding Call Forwarding, Anonymous Call Rejection, DND, Simultaneous Ringing, Remote Office, and Voicemail from within Internet Explorer and Microsoft Outlook
• BroadWorks Web Portal Auto-Login- automatically login into the BroadWorks Web Portal without having to enter your username and password
• External Caller ID Delivery- provides calling line ID information for external callers
• Internal Caller ID Delivery- provides calling line ID information of group member when called
• Automatic Call-Back- allows you to monitor a busy party in your group and automatically establish a call when the busy party is available
• Speed Dial 8/100 Directory- support for speed dial 8 and 100 services (abbreviated dialing)
• Call Waiting- answer a call while already in another call
• Manage Services- toggle service such as call forwarding, do not disturb, and remote office with a click of a button on the BroadWorks Assistant— Enterprise toolbar.
• Service Licensing Integration- BroadWorks Assistant — Enterprise integrates seamlessly adhering to central BroadWorks platform licensing/service activation
• Personal/Group Directory- Access personal directory and group directories from within Microsoft Outlook and Internet Explorer and dial contacts with one click
• LDAP- Support for LDAP corporate directory standard
• Call History- Access Call Logs of missed, received and dialed numbers from within Internet Explorer and Microsoft Outlook with one click
• Outlook Contact Integration- Dial Microsoft outlook contacts from Contacts pane or vCard. Add unmatched inbound callers to v-cards.

• Keyword Directory Search- Search across group, personal, and Microsoft Outlook directories
• Directory Sorting- Sort contacts in group/personal directories
• Basic Skinning Support- Change key visual elements to brand the toolbar
• Silent Installation Support- Support for silent installs via managed network
• Internationalization Support- Broad Works Assistant — Enterprise supports localization to your chosen language
• Configurable Soft Buttons- Set URLs for dynamic soft buttons
• Auto Update Support- BroadWorks Assistant — Enterprise transparently checks for updates and notifies the user if a new version is available. Enterprise level proxy servers are also supported.
• BroadWorks Deployment Studio- Tools designed to simplify branding, pre-configuratlon and deployment of the BroadWorks Assistant Enterprise client
• Customize Toolbar- Modify the position of the toolbar in Internet Explorer and Microsoft Outlook
• Lightweight Footprint- Broad Works Assistant — Enterprise takes up little system resources with minimal impact on host applications. Storage of all service settings is centrally located in the hosted environment to ensure data integrity.
• Help- User guide for assisting users in understanding all the capabilities of BroadWorks Assistant — Enterprise.
• BroadWorks Integration- Tight integration with the BroadWorks platform interfaces with ongoing version support
• Broad Works OCS Support- Ongoing support and interoperability with the BroadWorks Open Client Server (OCS) for switch integration

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