Dedicated Data Access
Dedicated Data Access
Toolbar Assistant
This is Toolbar Assistant
The BroadWorks Tool Bar Assistant – Enterprise is an Integrated Toolbar that enables users to make and accept telephone calls, and change telephone settings, from within Microsoft Outlook and Internet Explorer. The BroadWorks Assistant is a carrier class, lightweight desktop communications product for everyday users of Internet Explorer and Microsoft Outlook, which is fully integrated with the BroadWorks platform
The BroadWorks Assistant – Enterprise is a feature-rich desktop toolbar, with user controls to access voice services efficiently, that is fully integrated with the BroadWorks platform.
The toolbar delivers the following features and benefits to users:
- Microsoft Outlook edition has key integration features such as outbound click-to-dial from Outlook contacts and right-click to dial from email messages
- Suitable for corporate, SOHO, and high-end residential users
- User help functions available during any operation HTML user manual built into the applications
- Internet Explorer edition allows users to highlight web phone number and right-click to dial
- Call notification with caller identification fom BroadWorks and Microsoft Outlook directories.
- Full call control (answer or soft pickup, hold, end, 3-way conference and transfer or retrieve voicemail
- Add Microsoft Outlook contact v-cards for new incoming callers
- Easily change telephony service settings such as Sirn Ring, Call Forward All, Call Forward No Answer, Call Forward Busy, Do Not Disturb, and Remote Office
- Internet explorer edition allows automatic log-in to your web portal
- View group and personal directories
- View Call History
Heavyweight’ functionality in a lightweight application
Reduced need for desktop support when compared to standard desktop applications
with The ability to sell value added or premium services within the same application framework
Full interoperability with the BroadWorks platform
- Efficient Interface- The BroadWorks Assistant — Enterprise toolbar provides an extremely simple yet efficient toolbar interface for configuring services and controlling calls. Only key services are displayed to facilitate quick access and avoid desktop clutter.
- Call Control- Broad Works Assistant — Enterprise boasts an extremely user friendly interface and logical workflow that makes call management a breeze.
- Caller Identification- BroadWorks Assistant — Enterprise checks an incoming number against your Microsoft Outlook and BroadWorks Group Directory contacts so that you know who is calling and can more effectively manage the calls you take.
- Call History- BroadWorks Assistant — Enterprise keeps a record of calls missed, received and dialed so that you have a record of recent communications activity.
- Basic Branding- As a fully integrated toolbar, BroadWorks Assistant — Enterprise allows you to change a few icons and colors to allow service providers to achieve simple but effective product branding.
- Services Integration- Make and change all your telephone settings within BroadWorks Assistant — Enterprise through easy to use configuration screens, without leaving your desktop applications.
- Simple Maintenance- BroadWorks Assistant — Enterprise employs the latest technology to keep users up-to-date with new releases. The silent upgrade procedure includes support for HTTP/SOCKS 4/5 proxies, and can be customized by providers.
- Assured Reliability- BroadWorks Assistant’s design and network architecture ensures excellent reliability. The telephony controls are abstracted from the core of the communications network.
- Call Control — Dial- dial a number and BroadWorks Assistant — Enterprise will also auto-answer local alerting calls
- Call Control — Answer- soft-pickup inbound calls using toast notification
- Call Control — Transfer to Voicemail- divert incoming calls to voicemail (using the pop-up toast feature) when it is inconvenient to answer
- Call Control — Click-to-Dial- dial phone numbers from within a web page/browser or from directories
- Call Control —3 Way Conference- initiate 3-way conference feature within the toolbar
- Configure Services- support for managing BroadWorks services induding Call Forwarding, Anonymous Call Rejection, DND, Simultaneous Ringing, Remote Office, and Voicemail from within Internet Explorer and Microsoft Outlook
- BroadWorks Web Portal Auto-Login- automatically login into the BroadWorks Web Portal without having to enter your username and password
- External Caller ID Delivery- provides calling line ID information for external callers
- Internal Caller ID Delivery- provides calling line ID information of group member when called
- Automatic Call-Back- allows you to monitor a busy party in your group and automatically establish a call when the busy party is available
- Speed Dial 8/100 Directory- support for speed dial 8 and 100 services (abbreviated dialing)
- Call Waiting- answer a call while already in another call
- Manage Services- toggle service such as call forwarding, do not disturb, and remote office with a click of a button on the BroadWorks Assistant— Enterprise toolbar.
- Service Licensing Integration- BroadWorks Assistant — Enterprise integrates seamlessly adhering to central BroadWorks platform licensing/service activation
- Personal/Group Directory- Access personal directory and group directories from within Microsoft Outlook and Internet Explorer and dial contacts with one click
- LDAP- Support for LDAP corporate directory standard
- Call History- Access Call Logs of missed, received and dialed numbers from within Internet Explorer and Microsoft Outlook with one click
- Outlook Contact Integration- Dial Microsoft outlook contacts from Contacts pane or vCard. Add unmatched inbound callers to v-cards.
- Keyword Directory Search- Search across group, personal, and Microsoft Outlook directories
- Directory Sorting- Sort contacts in group/personal directories
- Basic Skinning Support- Change key visual elements to brand the toolbar
- Silent Installation Support- Support for silent installs via managed network
- Internationalization Support- Broad Works Assistant — Enterprise supports localization to your chosen language
- Configurable Soft Buttons- Set URLs for dynamic soft buttons
- Auto Update Support- BroadWorks Assistant — Enterprise transparently checks for updates and notifies the user if a new version is available. Enterprise level proxy servers are also supported.
- BroadWorks Deployment Studio- Tools designed to simplify branding, pre-configuratlon and deployment of the BroadWorks Assistant Enterprise client
- Customize Toolbar- Modify the position of the toolbar in Internet Explorer and Microsoft Outlook
- Lightweight Footprint- Broad Works Assistant — Enterprise takes up little system resources with minimal impact on host applications. Storage of all service settings is centrally located in the hosted environment to ensure data integrity.
- Help- User guide for assisting users in understanding all the capabilities of BroadWorks Assistant — Enterprise.
- BroadWorks Integration- Tight integration with the BroadWorks platform interfaces with ongoing version support
- Broad Works OCS Support- Ongoing support and interoperability with the BroadWorks Open Client Server (OCS) for switch integration
We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your ADSL High Speed Internet connection..
Call us to arrange an appointment to implement High Speed ADSL internet connection for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“Success Solution Producer”
IP Telephone
This is IP Telephone feature post
Broad-Connect Telecom offers you the best value and support in IP Telecom hardware. We carry both New Equipment and Refurbished. We offer a wide range of telephones to provide the right solution for each application – be it
- An Executive
- An Executive Assistant
- Operator
- ACD agent
- Supervisor
- Office user.
We provide sales and repair services for all the phones we sell. For our wholesale partners, we have excellent pricing for you. Contact our Sales Department to get more info.
We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your IP phone requirements.
Call us to arrange an appointment to provide best IP phones for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“Success Solution Producer”
Call Center
This is Call Center feature post
Dear Internet Friend,
Want to have Call Center Any Where in the World and prefer to ..
Do you want to have:
Virtual Call center any where in the world?
Solution supports for individual centers?
Solution supports for distributed multi site centers to act as
Manage from one location with cost effectiveness?
Reduced operational costs without the burden of expensive equipment at your premises?
Higher customer response and satisfaction and Improved bottom line!
On Demand Hosted service with unified front end provisioning?
Then solution is Broad Connects “BroadWorks Call Center”
BroadWorks Call Center delivers a comprehensive call center solution For small and medium businesses. It’s innovative features that are not available in legacy systems extend the opportunity to serve the broader business market. The BroadWorks Call Center exceeds in handling customer queries expectations to provide with the best support possible. It maintains a well-organized and technically sophisticated environment with advanced multimedia and voice supplements .it simplify service packaging, ease customer adoption and speed up service rollout.
Now BroadWorks call center call center agents execute call-control and agent state control functions directly form their desktops for IP phones, Analog phones or Communicator soft phones.
The easy to use interface allows call center agents answer, direct and complete calls at a quicker pace to cater to the caller’s satisfaction level.
KEY FEATURES
Automatic Call Distributor (ACD): Intelligent call routing and queuing.
Auto Attendant: Interactive voice response (IVR) and custom messaging
Agent and Supervisor Clients: Intuitive interface for greater agent productivity and management oversight
Call Center Reporting: Preset real-time and historical reports in graphical and tabular form
Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format (as available).
Monitoring and Recording: Pre-integrated third-party vendor solutions for real time monitoring and recording of agent calls.
Unified Front-End Web Portal Provisioning: Single point of entry for provisioning all BroadWorks services and client applications, including BroadWorks Call Center Agent and BroadWorks Call Center Supervisor.
Broad Works Deployment Studio: Tools designed to simplify branding, pre-configuration, and deployment of
The BroadWorks Call Center desktop client .
Overflow- Incoming calls can be forwarded to an overflow phone number when queue is overloaded.
Agent Log in/Log off- Calls are only presented to agents who are on duty, and agents can log into several call centers.
Hoteling for Extension Mobility- Agents can log in at any available workstation while maintaining unique user settings.
Service Integration- Any BroadWorks personal service, such as Call Forwarding, Call Notification, Call Screening, and Voice Messaging, can be assigned to a call center agent to customize the call center group.
- Improve Customer Service- Ensure all incoming calls are serviced efficiently under any network condition and at any time
- Create Virtual Call Centers- Establish call centers anywhere in the world with PCs and a broadband connection—without additional hardware, PC-resident software, or traditional phone lines.
- Offer 24x7x365, Follow-the-Sun Customer Care-Ubiquitous services with a single number for distributed call center locations
- Manage Calls effectively- Choose from a range of call distribution policies including skills-based call distribution Minimize Costs- Provide the option for agents to work remotely with access to all call features— offering a smart way to increase staff without renting office space
Call Center Agent
The BroadWorks Call Center Agent client application lets call center agents perform call-control and agent state control functions directly from their desktops for IP phones, analog phones, or BroadWorks Communicator soft phone.
Simplified interfaces let call center agents answer, direct, and complete calls more quickly to increase productivity and improve the caller’s satisfaction level.

BroadWorks Call Center Supervisor client application provided management expertise to monitor and record agent calls, to decide on requirements and training gaps. To add on, the supervisors by analyzing the advance reports can also determine proper staffing levels to manage expenditures, while managing effectively the busy hours traffic.:
The following appear in the pre-set reports
- The agent availability,
- Sign in/sign out actions,
- Call duration.
- Agent call disconnecting time.
- Caller activities like call drop rates,
- The average time taken to answer.
- ]Wait time are also checked through various other reports.
- Agent State Control Features: Agent Sign in / Sign-out, Ready, Not Ready are determined here.
- Call Control Functions: Includes Auto-Answer, Hold, Conference, Transfer and Supervisor’s Escalation
- Auto Screen Pop ups: Supports Incoming calls pop up showing information about the incoming call
- Auto Dialer: Traces outbound Click-to Dial and Outlook Directory Integration
- Agent Activity Report: Shows real time statistics on the desktop.
- All The Call Center Agent Feature Plus
- Monitors Agents
- Barges in
- Monitors Queues and Manipulates
- Real Time Reports
- Historic Reports
This application shows real time and historical reporting for BroadWorks Call Centers.
Call Center Reporting provides a safe, well parted and multi-tenant reporting solution.
We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your call center requirements With your staff and simple internet running pc’s we can set your call center any where in the world and you manage from any where in the world with your own laptop or pc.
Call us to arrange an appointment to understand your requirements and implement your call center with your minimal effort and investment.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“The Success Solution Guy”
Receptionist
The BroadWorks® Receptionist is a carrier class IP Telephony attendant console for use by receptionists, or telephone attendants, who manage and screen inbound calls for businesses. The BroadWorks Receptionist is fully integrated with the BroadWorks platform
BroadWorks Receptionist- Enterprise is a feature-rich desktop client application that is fully integrated with the BroadWorks platform.
BroadWorks Receptionist is available in 3 versions for Enterprise, Small Business and Office users. BroadWorks Receptionist. Enterprise delivers the following benefits to users:
- Intuitive design that follows the natural workflow of a call from the top of the screen,
- Simplified business processes as only valid options are presented to the attendant.
- Professional call handling as critical information is available in real time.
- Accurate delivery of messages via a one-step process when people are unavailable.
The BroadWorks Receptionist — Enterprise may be used under a number of different operational scenarios. These scenarios include:
- After Hours – operators can automate the switch from “day” to “night” mode and vise versa
- Hoteling – multiple part-time operators can share a single logon in sequence when they change shifts
- Low Traffic – single receptionist answering one or more dedicated main numbers
- High Traffic – more than one instance of Receptionist managing multiple dedicated main numbers
- Network Attendant Console – geographically dispersed operators supporting each other in an enterprise configuration
- Multi-Tenant Offices one or more operators can answer calls on behalf of different organizations
- Optional Voicemail Transfer – transfer calls to voicemail for contacts in a group/enterprise that are busy or unavailable
- Mobile Receptionist – provides the features and functions of the BroadWorks Receptionist – Enterprise client application — with mobile phones.

- KEY BENEFITS:
- Transfer Control – distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In – operator intrusion on a busy line for emergency or special instances
- Contact Status – view presence information of contacts
- Enhanced Contact Monitoring – additional on-hook, off-hook, ringing and DNID contact states
- Monitored User Selection – enhanced enterprise wide user monitoring selection screen
BroadWorks User Managed Privacy Support – user level privacy for status and contact information exclusion from - Broad Works directories.
- Caller ID – identification of calling party for incoming calls only
- Caller ID – identification of called party for outgoing calls only
- Call Control — Dial – dial a number
- Call Control — Accept – accept an incoming call
- Call Control — Hold – place a call on hold and retrieve it Call Center Queue – monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats- basic call and queue related call center stats
- Last Redirected Support – identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On – perform a directed hold when the receiver is busy Directed Call Pickup – pickup a ringing extension (available when contact state indicates ringing)
- Direct call pick up
- Pick up a ringing extension (available when contact state indicates ringing)
- Transfer Control – distribute call to contacts using blind and/or announced transfer methods
- Operator Barge-In – operator intrusion on a busy line for emergency or special instances
- Contact Status – view presence information of contacts
- Enhanced Contact Monitoring – additional on-hook, off-hook, ringing and DND contact states
- Monitored User Selection – Enhanced enterprise wide user monitoring selection screen
- BroadWorks User Managed Privacy Support – user level privacy for status and contact information exclusion from BroadWorks directories.
- Caller ID – identification of calling party for incoming calls only
- Caller ID – identification of called party for outgoing calls only
- Call Control — Dial dial a number
- Call Control — Accept – accept an incoming call
- Call Control — Hold – place a call on hold and retrieve it
- Call Center Queue – monitor, manipulate and disperse queued calls coming to your phone
- Call Center Stats – basic call and queue related call center stats
- Last Redirected Support – identification of last redirected number for incoming calls only for serviced or executive offices
- Camp On perform a directed hold when the receiver is busy a Directed Call Pickup – pickup a ringing extension (available when contact state indicates ringing)
- Index Contacts Search – search filter using an alphabetized index
- Mass Contacts – support up to 40,000 contacts in a directory a LDAP – support for LOAP corporate directory standard
- Contact Directory Filtering – directory filtering of enterprise groups, departments and user details
- Directory Plug-in Architecture – extendable directory interface for third-party plug-ins
- Keyword Contacts Search – search by name, extension number or department
- Company Notes/Profile – show organizational notes and profile
- Contact Notes – shows contact specific notes
- Enhanced Speed Dials – search and call numbers from a list of up to 100 speed dials
- Call Length – shows time of call in active and hold states
- Call History – history of missed, received and dialed numbers
- Call Statistics – shows basic call statistics including transfers and average hold time for a given time period
- Enhanced Application Themes – individually modify elements of the BroadWorks Receptionist interface, including logos and panel colors to your preference or corporate identity
- BroadWorks Deployment Studio – tools designed to simplify branding, pre-configuration and deployment of the BroadWorks Receptionist desktop client
- Customize Panel Sizes – modify the height of the switchboard and contacts directory, as well as table column widths
- Multiple Input Devices – ability to use combinations of mouse or touch screens to input information
- Broad Works Integration – tight integration with the BroadWorks platform interfaces with ongoing version support
- Citrix Support – for fast, low-cost hosted Windows application delivery to remote desktops
- KEY FEATURES:
- Intuitive Work Flow – improve call handling Phone!Contact Status – save time
- Call Control – easily manipulate calls at the touch of a button
- Call Center Integration – queue calls coming to your phone
- Customizable Interface – brand or personalize
- Caller Identification – know who is calling before you take
the call - Call History – track how many calls you take, and how quickly they are managed
- Assured Reliability – for peace of mind
- Industry Standard Interfaces .- allows co-existence in standard network environments
- Integration to Touch Screen – for high-volume call-handling environments
- Server Licensing Integration – seamless integration with BroadWorks for licensing and service activation
- OCS Support – support for BroadWorks Open Client Services (OCS) to enable third-party call control and Operational Support System (OSS) functions
- Enterprise User Support – retrieve enterprise contacts from associated BroadWorks groups
- 3-Way Call Conferencing – add a third party to an active call.
- E-mail Messaging – send voice, messages to called party’s e-mail from within the BroadWorks Receptionist application
- Advanced Terminal Functions – ability to perform handset soft-pickup and hold functions from BroadWorks Receptionist
- Keyboard Shortcuts – keystrokes for handling shortcuts to many operator routines
- Auto Connect on Start-Up – automatic login on start-up and reconnection attempts
- Internationalization – BroadWorks Receptionist supports localization to your chosen language
- Help: integrated application HTML help
Call us to arrange an appointment to review and action plan for BroadWorks Receptionist implementation for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“Success Solution Producer”
Communicator
Do you want to:
- Make phone calls from your laptop/PC?
- Click and dial phone #’s from your contact lists?
- Use your laptop/pc as soft phone when you are in/out of the office?
- Set up conference call easily with up to 6 lines?
- Look at Caller ID on right bottom of your monitor to decide to ignore or pick up the call using even headphone set?
The BroadWorks Communicator is an audio and video SIP soft phone for Windows 2000 and XP. The Communicator has access to BroadWorks’ many advanced VOIP features such as
video services, complete call control, and messaging/voicemail integration.
The BroadWorks Communicator is a multi-featured desktop application that facilitates secondary phone device for IP communication services, means one is your main IP phone and one soft phone on your pc/laptop.
Most of us have the content list on email program; Forget the need of duplicate contact lists as we bring to your benefit a central storage of contacts to dial the phone from your pc/laptop with a single click.
The BroadWorks Communicator allows for the separation of the audio and video stream for redirection of audio to a headset and video to the desktop. This separation provides maximum flexibility and options for end-users.
The BroadWorks Communicator is available in English, Spanish, and Simplified Chinese, in addition to having multi-language support through the BroadWorks platform.
- Calling Features: Call, Click to Dial, Redial, Ignore, Answer, Busy, Mute, Transfer
- Conferencing: Up to six lines
- Notification: Incoming Call, Call Waiting, Incoming Call Ignore
- Messaging: Messaging Access, Message Waiting Indicator
- Multiple Call Appearances — Up to six
- Automatic Setting Detection — System will detect video or audio settings and match
- Market Leading Codecs — H.264~and G.729
- Security — SIP over TLS
- Contact List — Call logs, Integration with BroadWorks and Microsoft Outlook contacts
BroadWorks Communicator can be customized for the user interface through configurable skins to represent their own brand. BroadSoft also offers two BroadWorks Communicator options to best fit the needs of a provider’s service portfolio and customer base.
Broad Works Communicator Audio only, including all the calling, notification, messaging, and contact features.
Broad Works Communicator Multimedia: Audio and video calling features, allowing point-to-point video calling, audio conferencing for up to 6 lines, and ability to utilize the BroadWorks portfolio of video services. (Launching Soon)
These video services include:
Individual Services:
- Video Messaging
- Video Custom Ring-back
- Video Add On
Group Services:
- Video On Hold
- Video Call Center
- Video Auto Attendant
- Group Video Custom Ring-back
- Acoustic Echo Cancellation [AEC]
- Message Waiting Indicator
- Audio Tuning Wizard
- Touch-tones [RFC 2833, in-band, out of band DTMF}
- Audio Codec Selection:
- G711 a law & u law
- G726
- G729a
- Video Codec Selection
- H.263
- H.264
- Automatic Gain Control
- Adaptive Jitter Buffer
- Voice Activity Detection
- Microphone & Speaker Device Selector
- Advanced Codec Settings
- Call Forwarding URI/URL
- Blind and Consultative Transfer
- Multi Party Conferencing
- Speakerphone [uses AEC]
- Dial/Redial/Hang Up
- Auto-answer
- Caller ID [SIP ID]
- Mute
- Sound Device Selection
- Video Device Configuration Wizard
- Audio Device Configuration Wizard
- Line Transfer
- Line Hold
- Auto Answer calls
- Do Not Disturb Inbound
- Call “Ignore” with click of a button

-
Main Features
- Fully SIP compliant Audio Video Soft Phones (New RFC 3261 compliant stack)
- Co-Branded soft clients for businesses.
- Fully compatible with BroadWorks release 12 & 13
- QOS Support including TSL for SIP Messaging
- Supports SIP auto provisioning with BroadWorks
- Audio and Video Stream separation using BroadWorks
- Redirection of audio calls to handset and Video to desktop
- Standard PC hardware support
- Full automatic update and version management.
- Message waiting indicator
- USB Headset and microphone support.
- Any windows compliant sound card supported
- Configurable ‘skins’ for user interface and Windows theme supported
- Microsoft Outlook contact integration
- Centralized contact management on BroadWorks
Network Features
- SIP UDP, TCP, TSL Support
- QOS Control
- Multiple SIP Accounts
- Multiple Lines: 6
- NAT Traversal using STUN, ICE
Auto-detect IP address - Manual IP address
- Auto ONS settings and name resolve support
- Session border controller support for outbound proxy
Minimum System Requirements:
- Minimum Pentium Ill
- Minimum 128 MB of total system memory
- Minimum 20 MB hard disk space for installation
- JavaRuntimel.5
- Windows XP or Windows 2000
- High-speed Internet connection
We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your Communicator requirements Now you can manage phone calls efficiently from your own laptop or pc.
Call us to arrange an appointment to implement Communicator on your pc/laptop.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“The Success Solution Guy”
Dedicated Data Access
In order to provide secure, reliable IP Telephony Services, the voice service provider must own the network end to end. Broad-Connect Telecom provides dedicated data connection between our Data Center’s and your facilities over secure VPN (Virtual Private Network) connections.
By using our network to provide you both, Voice and Data on the same network, we can guarantee the quality of the voice, as it does not have to travel on the public internet.
Through agreements with major nationwide carriers Broad-Connect Telecom has extensive network coverage in both Canada and USA.
. Dedicated connection to our core network allows your business to benefit from consistent speeds with a connection that’s not shared with other users. Continuous asymmetric or symmetric high-speed access has the same bandwidth characteristic of traditional T-1 and ISDN Internet offerings at a much lower cost.
We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your ADSL High Speed Internet connection..
Call us to arrange an appointment to implement High Speed ADSL internet connection for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 (7:00am-7:00pm est)
“Success Solution Producer”
Hosted PBX
Dear Friend,
Do you Want to:
- Have extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office?
- Save Long Distance charges by 40%-80% of Traditional long-distance charges?
- Extension Dialing, Not Limited By Location or By Country even?
- Have Web-based Administration – a few clicks and you’re done?
- Advanced next-generation network technology without the investment?
Your business PBX is one of the most important hardware components for the operation of your business. And Hosted IP telephony offers ways to take advantage of it like never before.
Hosted PBX represents the next generation shift from traditional PBX solutions. With a Hosted PBX, you minimize the capital costs and increase your businesses productivity. The system gives you the flexibility to grow quickly or change for seasonal business. It provides support for temporary locations and gives you a single system to handle multiple offices. All this combined with enterprise-level features, an easy to use Web interface.
The entire telephone system is operated and maintained by Broad-Connect, your IP telephony service provider. A hosted PBX solution lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
Key Ideas Behind a Hosted PBX Service:
Your telephone system is “hosted” or operated by Broad-Connect
Works with your existing telephone service or completely replaces it
All your business needs are the Telephones, either new IP telephones or you can use your existing digital phones (Nortel, Avaya, Toshiba, Panasonic, NEC etc.) and Broad-Connect can IP enable them. All the features are delivered to the business via our private dedicated data/internet connection, ensuring the call quality is not suffered at all.
With Broad-Connect Hosted-PBX service, you get all the similar features to traditional PBX systems, like:
- Auto Attendant
- Voicemail
- Dial by extension
- Paging
You also get the next generation IP features:
- Disaster recovery
- Extension Dialing, Not Limited By Location
- Find-me follow me
- Call screening
- Time of day routing
- Preferred caller by-pass
- Inbound electronic fax
- Delivered to your email inbox, each employee, each department
- Hosted-PBX Premise-Based
- Start-Up Significantly lower up front costs than traditional PBX. Requires expensive infrastructure
- Maintenance Minimal – equipment is limited to phones and a voice gateway connected to Requires periodic and costly maintenance.
- Long Distance Saving of 40%-80% Traditional long-distance charges apply.
- Vendor Management Single provider and point of contact. Multiple providers. Greater investment of time
- Administration Web-based – a few clicks and you’re done. Traditional options are more labor-intensive.
- Moves, Adds & Changes Quick and easy to do with one call to Broad-Connect. Hard-wiring and cables must be adjusted. Time is lost
- Scaling Expand and contract with minimal expense. No limit to capacity. Expanding and contracting can be costly. Capacity may be limited.
- Business Continuity Built-in redundancy and rapid recovery options to ensure business continuity. Single point of failure. No expectation of continuity.
- Future Capabilities Future-proof and ready for new multimedia applications. Little or no adaptability to new technologies. Inevitable obsolescence
Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.
Budgetary Benefits
- Capital avoidance
- Predictable communications expenses
- Free inter-office calling
- Consolidation of voice and data networks
- Hosted services reduce space/power requirements
- Managed services eliminate the need for on-site technical resources or maintenance contracts
- Instant and no cost moves/adds/changes
Risk Benefits
- Elimination of proprietary equipment
- Regularly planned service feature enhancements
- Ability to dynamically “right-size”
- Advanced next-generation network technology without the investment
- Expert network design and engineering
- 7X24x365 network monitoring and management
- Carrier-grade fault tolerant network
- Instantaneous automatic disaster recovery
- Off-site storage of critical provisioning and services configuration
- Automatic backup of critical provisioning and services configuration
- Cost-effective voice/data transport redundancy
- Avoid Service Charges for changes or additions to your phone system
- Avoid scheduling and waiting for technicians
- Single vendor/one-stop-shop eases vendor management and eliminates finger-pointing
- No on-site technical resources needed
- Multi-office/multi-service consolidated billing, one bill for all your location.
Geographic Flexibility Benefits
- Extension dialing between different office locations. Allows branch locations to appear as part of the main phone system at head office
- Retain numbers when moving between offices
- Distributed call centers and hunt groups
- Forward voicemail’s between offices
- Seamless work-at-home/telecommuter capabilities
- Road-warrior productivity features (e.g., Find- Me/Follow-Me)
Who Needs It ?
Over the years we’ve helped many businesses like yours to realize the tangible benefits of our Hosted-PBX service. From Car Dealers to Doctors Offices, Real Estate Firms, Law Firms, Banks, Accounting Practices, Retail outlets, Distribution and Transportation companies and call centers, all have found that the capability of Broad-Connects customized voice solution, to either meet or exceed their expectations.
- Is your PBX over 2 years old, or does it require frequent maintenance?
- Does your PBX lack productivity features such as find-me, follow-me, voice mail to email?
- Is your PBX nearing capacity?
- Do you have multiple sites that communicate over long distance?
- Are your employees road-warriors with high phone connectivity needs?
- Does your office require frequent phone moves or changes?
- Do you have remote home workers locally or Canada-wide?
If you answered “YES” to any of the above, you should consider moving to a Hosted-PBX service from Broad-Connect.
- Start up companies
- Companies thinking of upgrading their phone system (either full system, or components
like voice mail or Line cards) - Companies with multiple locations
- Small businesses with customer service desks, sales personnel and help desks needing to use
the Uniform Call Distribution (UCD) and avoid the high cost of IVR/ACD systems and maintenance - Companies that have temporary or seasonal offices
- Companies with remote or home-based users that need to be a part of the company PBX
- Companies looking to implement disaster recovery for their voice communications
- Companies looking to change, upgrade, replace or install a phone system Feature And Packages
We understand that your business needs a comprehensive phone system to Compete in today’s business environment. With Broad-Connect, you don’t have to Compromise, you get a features that exceed your expectations. Below are features that are offered from Broad-Connect’s Hosted-PBX service.
Some of the advanced features we offer are:
- UNIFIED MESSAGING
- FIND-ME/FOLLOW-ME – Show Example
- TOOLBAR
- VIRTUAL FAX
- SIMULTANEOUS RINING
- REMOTE VOICE PORTAL
Broad-Connect’s Hosted PBX feature list provides you with a comprehensive list of features. We have 3 packages available, Bronze, Silver and Gold. Depending on your application in the business, you can mix and match and choose the optimal combination for your business. Why pay extra for features you don’t need?
- Bronze
- Silver
- Gold
With Broad Connects Hosted Voice Services you can replace your existing phone system with a feature rich, managed solution that delivers predictable expenses, free feature upgrades, easy management and overall lower cost of ownership. Some of cost-effective business class service includes:
- Unlimited calling between Branch offices
- Robust PBX calling features
- Unified Messaging (Voicemail to Email)
- Internet Explorer & Outlook Integration with click-to-dial
- Fax-to-e-mail
- Audio and Web conferencing integration
Broad-Connect Telecom’s solution provides all standard PBX functions, plus fully integrated enhanced services, such as call centers, conferencing, voice, video, and fax mail, as well as mobile integration. All setup and configuration is easily managed via a Web portal, enabling Broad Connect to manage with as few as five end users or large enterprises with thousands of users distributed across the globe. With its powerful capabilities and ease of use, Broad-Connect Telecom’s Hosted PBX solutions empowers our partners to increase your revenue and offer a more cost-effective value proposition to your clients.
- Small and Medium size companies are finding their old telephone system cumbersome and costly to maintain but not wish to purchase another switch while the next generation PBX technology is so new.
- Many companies do not wish to employ highly skilled internal technical staff to maintain their communications equipment.
- Services available from large telecommunications providers have not been scaled down to be suitable for small and medium sized companies.
- Companies are looking for a solution to their telephone needs that will grow and allow them to seamlessly add and remove extensions and features as they need.
Voice and Internet services are delivered over the same local loop access circuit using the Internet Protocol (IP). Phone calls are delivered over our carefully-managed network running the SIP protocol for the IP Telephony service. This means that phone calls do not travel over the public Internet, but are converted and transmitted over the traditional telephone network directly from the Broad-Connect Network. At the same time, Internet traffic is routed over Broad-Connect’s high-speed data network to its destination on the Internet.
User Features GROUP:
- Moves, Adds, Changes
- Account Codes
- Authorization Codes
- Busy Lamp Field Support
- Call Capacity Management
- Call Intercept
- Video Call Intercept
- Call Park
- Call Pick-up
- Calling Group Id Delivery
- Calling Line Id Configuration
- Calling Plans (Incoming/Outgoing)
- Call Transfer
- Call Waiting
- Cancel Call Waiting Per Call
- Calling Line Id Delivery
- Calling Name Delivery
- Calling Line Id Blocking Per Call
- Consultation Hold
- Do Not Disturb
- Last Number Redial
- Speed Dial
- Three Way Calling
- Alternate Numbers
- Enhanced Outgoing Calling Plan
- Configurable Extension Dialing
- Configurable Feature Codes
- Configurable Feature Code Prefix
- Device Inventory
- Group Resource Inventory Report
- Hunt Groups
- Loudspeaker Paging
- Music On Hold
- Video on Hold
- Series Completion
- Voice Portal
User Features PERSONAL:
- Dial Tone/Connectivity
- Extension Dialing
- Anonymous Call Rejection
- Auto Callback (Intra group)
- Call Forwarding
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Remote Access
- Call Hold
- Call Return
- Call Trace
- Automatic Hold/Retrieve
- Call Forwarding Ring Splash
- Call Forwarding Selective
- Call Screening By Digit Patterns
- Calling Line Id Blocking
- Calling Line Id Delivering Per Call
- Cancel Call Waiting
- Commpilot Express
- Directed Call Pickup
- Directed Call Pickup w/ Barge-in
- Distinctive Alert/Ringing
- Diversion Inhibitor
- Multiple Call Arrangement
- Priority Alert/Ringing
- Push-to talk (Intercom)
- Remote Office
- Selective Call Appearance
- Simultaneous Ring-Personal
- Video Add-on
- Voice Portal Calling
IP Centrex or Hosted PBX service is the perfect solution for companies of all sizes. Without the capital investment, this solution offers the same features as the legacy PBXs as well as many advanced capabilities.
All office locations and all employees are connected to the same centralized location so you benefit from Carrier grade reliability without the maintenance and management cost of a PBX. Security is an integrated part of the hosted PBX offer. Flexible and scalable – the sky is the limit for your business growth.
Hosted PBX service ensures you no longer have to be concerned with technology wiping out investment made in a PBX system. The Hosted PBX is always up to date and leveraging the latest technology to ensure your business is running as effectively and efficiently as possible
With Broad-Connect Telecom’s Hosted Solution you are not merely trading one system for another: Our solution represents the next generation of telephony and messaging: Control calls anytime from anywhere, view incoming calls, view missed calls, view calls you’ve placed, view your voice messages like emails, click to call people in your contact directory (integrates with Microsoft Outlook), enjoy four-digit dialing to all of your locations (even overseas), etc, all at a cost a small business can now afford.
Broad Connect utilizes one connection for both your voice, data, and Internet needs. One system built on a foundation of redundancy, quality and security that you would expect from a Tier 1 telecom provider. Local, long distance, and Internet services delivered by one provider on one bill. Get everything you’ve always wanted in a communications service and more.
Take control of your phone service now with these benefits.
- Lower Start-Up Costs
- No PBX lease or maintenance hassles Flexible Calling Plans
- Free Calling to Branch Offices
- Work Smarter
- Advanced IP features for productivity and mobility
- Satisfaction Guarantee
- Buy with confidence
- Dedicated Customer Support
- Total commitment, 24/7
- IP Enable your Current Phones
- For existing PBX owners, keep all your phones!

We, at Save And connect Anywhere, as independent Sales provider for Broad Connect provides the best solution for your Hosted PBX requirements.
Call us to arrange an appointment to implement Hosted -PBX for your business.
Thanks,
Mukesh Sharma
Independent Sales Executive
www.SaveAndCooenctAnyWhere.com
prov (at) sympatico.ca
416 644 5558 begin_of_the_skype_highlighting 416 644 5558 end_of_the_skype_highlighting (7:00am-7:00pm est)
“Success Solution Producer”














